The patient–service provider interface

O. Casian-Botez, D.S. Tomosoiu, L. Coca, C. Boeru

‘‘Elena Doamna’’ Women’s Wellness Center, Iasi, Romania

The aim of this paper is to identify the apparently minor deficiencies which, cumulated, are the cause of an important number of unfinished or failed examinations.

Tools and method: From patients with undesired pregnancies between 2002–2003, we selected a sample of 215 women that had received correct contraceptive information, were aware of its benefits, as well as the location and method of obtaining family planning services, and who trusted the quality of these services but which nevertheless had experienced a failed contraceptive examination. Our survey aimed at identifying the reasons for this failure. The results were as follows: lack of the possibility to make an appointment (22%), long waiting period (23%), limited waiting period (26%), lack of facilities (14%), deficient verbal and eye contact (10%), lack of intimacy (5%).

Conclusions: All these apparently minor elements that explain the failure of a contraceptive examination, create a whole that plays the role of a synapse between the educated beneficiary and the efficient service provider. By modelling this interface one can bring important corrections to the contraceptive result and the value of the service provider can thus be increased.